The Small Wave.

If you read my last few posts you know that I have a nearly-new iMac now. (FYI, the new logic board “broke” my iTunes authorization and Time Machine backups, but that seems to be it). 

So today I’ve been watching quite a number of videos, and when I turn them off I hear a sound. A blowing sound. Kind of like… a fan. 

Is that coming from the iMac? Yes it is, it is coming from the iMac. Never heard that before, at least not like this. I better investigate…

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Well, I’m home now, and writing this on my nearly-new iMac. Final parts replacement (all covered under warranty): 

iMac:

• Video Card
• Logic Board
• LCD Panel
• Power Supply

Regarding the iMac, it would seem the only thing they left alone was the hard drive. :)

I could not be more pleased with the service. They were fast (despite my comment about people in front of me only minutes before my 11:00 appointment, they called my name on time), efficient, and kept me in the loop at all times. 

I had commented that it was a drag having both machines out of commission at the same time, so I especially appreciated their quick call to let me know the MacBook would be ready very soon and I might want to wait for it. That’s good service. 

I was hoping for the MacBook by tonight, but thought I had no shot at the iMac today, let alone so soon. 

I’ve seen numerous testimonials to excellent Apple service; consider this just another stellar review. 

Tom just called to say the iMac is running diagnostics. It looks good, but they think the LCD might have experienced a little damage as well, so they’re going to go ahead and replace it. That will be another hour and he just wanted to let me know so that I could decide if I want to hang around or not. 

Since I’m at the mall, I’m gonna grab lunch and a cup of go juice. Stay tuned…

OK, while I was posting my last blog entry I got a call from Tom, the Apple Genius I worked with (and with a name like Tom you know he’s gotta be good) to say they thought the MacBook would be ready in maybe 45 minutes so I might want to consider hanging around the mall for it. Since I was still in the store, that was kind of a no-brainer. 

Thirty minutes later I get a call and the MacBook is ready. I go to pick it up and Tom asks me which machine I was called on. Turns out they will have both of them ready today! The iMac power supply did the trick, and the “dust” on the screen was smoke from the old power supply burning away. Ouch! They used some alcohol to clean it off. Tom went in the back to tell them to to package them both up since the iMac should be ready any minute.

Tom comes back out to tell me that one thing they had noticed is that they don’t feel the fans on the iMac are spinning as fast as they should be. As a precaution, they’re going to swap out the logic board and test it a bit more. He gave me the MacBook and said the iMac would be maybe another hour. What the heck, I’ll wait. 

So I’m typing this post on the new keyboard on the MacBook as I sit outside the Apple store in the mall. One machine down, one to go…

Well, they verified the iMac was dead, and put in for just about every part in the book (I appreciate that so they can make sure it’s fixed): power supply, logic board, LCD screen and glass panel. Those last two are because I also mentioned a kind of “dust” appearing on the inside of the screen. 

They said the best case is it’s ready today, and worst case it’s five days. They’ll call me. 

Meanwhile, the MacBook is due for a keyboard replacement. They’ve taken it as well and said it will probably be ready today. Again, they’ll call me. 

Geez, both Macs out of commission the same day. I’m posting this from the Apple store now. Well, there’s always the iPhone…

Used my iMac for an hour this morning, went out for coffee, and when I came back it was dead. Will not power up. Tried all the tricks in the book, but no go. 

Bummer.  

So I made an appointment at the nearest Apple Store and just checked in. I’m posting from there now. Appointment in 5 minutes, but there are seven people in front of me so I think it’ll be a little late. 

I also brought my MacBook since the “y” key tends not to work half the time. 

I’ll post a report later on how this all goes…