A big selling point of the iPhone to me was the push email from Yahoo. Unfortunately, for my account it’s not working as designed, and apparently I’m not alone. I have timed the push at over 30 minutes before manually getting the email, and it’s rarely less then 15.
As someone who’s been a Yahoo Plus email subscriber for five years, I like the service and their spam filtering, but this is very disappointing. How hard can it be? Most frustrating is that my appeals to Yahoo support have been met with several canned responses that do not even match what I reported!!
Yahoo, if you’re having an issue with push (maybe it’s not as easy as you thought?) then just admit it. Tell me you’re working on it and will have things right soon, and I’m cool with that. But canned replies and no acknowledgment of a problem is not working.
As I’ve seen suggested, I tried resetting the phone a few times. I’ve also tried it using imported settings for my account from MS Outlook, and when that didn’t work I tried defining it myself (twice), but the problem persists. The option suggesting that I create a whole new Yahoo account because some just don’t work is ludicrous! Yahoo had better be able to fix this for the account I’ve had five years.
I honestly don’t know how serious Yahoo is taking this. I’ve seen nothing from them about the issue at all. Let me tell you, Yahoo, this is very serious.
[UPDATE:] I’m updating this issue because I notice it gets a hit or two every day from people searching for Yahoo! push issues. It would appear there are plenty of people having this problem. I felt kind of bad that there is no official resolution in my post, so I thought I’d at least update it so you know where I am:
1) I have had no further communication with Yahoo. They never followed-up on my last email, and I stopped banging my head against that wall by emailing them further.
2) The “push” issue is still where it always was: I get my emails, but there is an average delay of around 20-25 minutes before I do.
3) On a few occasions I get an email more or less instantaneously, but that is not the norm.
4) I have stopped all my testing and timing, as the issue was pronounced from the moment I got my iPhone and never really changed.
5) I have, for now, simply learned to live with it. If I’m on the road and get an email at 12:25 that actually arrived at 12:00, there is no real impact. Therefore, for me, 95% of the time it’s frustrating only because I know it’s not working, but it’s not a real hindrance. For others, I could see how it may be major (such as requiring notification at a certain time, or carrying on an email “conversation” with somebody).
So that’s it. No permanent resolution, but I get all my emails so I’m living with it.
[UPDATE #2] 9/15/07: This is a second update to keep those who find this article via searching updated on the issue. Sadly, the update is not happy one for Yahoo…
Interesting that some have reported emails “disappearing,” as I began to see this as well. In two cases the emails disappeared right in front of me! I used Yahoo email for five years, but only to hold mail long enough for my desktop to retrieve it and then delete from the server. I never truly utilized the IMAP feature, never knew how bad it was, nor how little Yahoo’s support group cared.
My latest update on this is simple: I grew tired of this crap and began leaving Yahoo email behind.
This is possible for me because I bought a .Mac membership, and therefore have an alternative IMAP email account to use. IMAP is very important to me because with the iPhone I wanted mobile access to the exact same thing I see on my desktop. Only an IMAP account can really provide that. If I didn’t have an alternate IMAP account, I guess I’d still be swearing at Yahoo.
The good news is that Yahoo Plus has a mail forwarding feature, so I have it forwarding all email to my .Mac account. Yahoo does this correctly (i.e., email arrives to .Mac as being from the original sender, not from Yahoo). This means I can just click reply in .Mac and the fact that it came to me via Yahoo is transparent. I have begun sending people my new email address, but with Yahoo forwarding I have plenty of time to get this done.
So what do I lose with this approach? Well, aside from the hassle of changing my email address to .Mac from Yahoo, obviously I lose iPhone push email, but if that ever worked worth a damn I wouldn’t even be in this position. As it turns out, having the iPhone check for mail every 15 minutes is getting most of my emails sooner than waiting for Yahoo’s push to do its job. Sad, but true.
My Yahoo Plus account is up for renewal in nine months, by then I’ll be able to kiss it goodbye. It’s a shame that what should have been a great opportunity for Yahoo to get and keep new email customers has turned into a disaster. But judging by the number of hits this article continues to get from various search engines, that’s just what it is.