For many members of the CIO Jury, it’s not a judgment on the performance of the OS itself but rather a recognition of the prohibitive costs involved in such a change.
A nice article because it actually discusses a valid concern for why an organization would not want to switch to Macs.
While numerous studies have shown Macs to be more productive, support costs to be lower, and user satisfaction in general to be much higher, those gains come only after the fact. To get there, a potentially painful bridge must be crossed between Windows and Mac OS. It comes down to the measure of long-term gains vs. short-term headaches. It would be unreasonable for any CIO not to consider this.
We want to think senior management will think through the long haul, but the reality is short-term thinking rules the day, and that’s not always a sin. An expensive switch is hard to justify, especially with stockholders breathing down your neck. Any CIO discussing costs of the switch is at least arguing a point worth considering. It’s when an organization brings up Microsoft talking points, such as security, that I feel they haven’t honestly considered a Mac approach.