iPhone 4 Pre-Order Hell [u]

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[UPDATE:] It gets worse

AT&T is much more efficient at telling me there’s an issue, so I won’t be updating the iPhone just yet. I get the above dialog relatively quickly after selecting the line on my family plan I want to upgrade. I love the touch about how you can call an 800 number if it’s non-iPhone related. What if it is iPhone related? Well, I guess you’re just screwed. 

For the record, I did call the standard AT&T number, got through to an agent in about six minutes, and was politely told they can do nothing about the iPhone. They can only be pre-ordered online or at an AT&T store, not via phone. 

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Meanwhile, Apple takes much longer than AT&T to dash your hopes and dreams. Get used to seeing the above screen for a while. 

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When the crushing blow is finally received, It comes in the form of either the error above or below.

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It’s a little less frustrating than AT&T because they do admit they’re swamped. With either error, it’s basically an Apple admission that they can’t deal with the volume, so try again later. 

I deserve this, of course, because I didn’t stay up until past 1am last night to pre-order as soon as the systems came up. Lesson learned. If you want to pre-order the latest Apple goodies, make a pot of coffee and quit complaining.

AT&T Does Good: Saving money each month on iPhone data

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AT&T’s new data rates go into effect tomorrow. While there’s a lot of complaining about it, I think most of it’s knee-jerk.

Bottom line is iPhone users are no longer required to pay $30 a month for unlimited data they’ll never use. Instead, starting tomorrow you pay either $15 a month for 200MB, or $25 a month for 2GB.

I’m considered a pretty heavy data user, but see the chart above. I can easily go with the 2GB plan and have a ton of room left under the cap. That’s $5 a month saved. As for the other two members of this household, their charts show a highest monthly usage of 91MB, so they’ll get the 200MB plan with plenty of room to spare. That’s another $30 a month saved.

A major reason I get by with the cellular data usage I do is that AT&T’s free WiFi hotspots are at Starbucks and other popular locations. This is a huge benefit, and the iPhone always connects to it flawlessly. Without those free hotspots my data usage would probably quadruple, but it’d still be under the cap.

Imagine if the plan change was reversed. You were paying for the data you used, and suddenly AT&T required everyone to pay $30 a month no matter what. As a “reward” you’d get unlimited data. When you only use 90MB a month you’d be furious. There’d be cries about greed like you never heard before.

People need to step back, take a look at their actual data usage, and relax. They should also consider that this is a bold move by AT&T to start pricing smartphone data so more people can join the party. Overall this is a good thing for consumers and smartphone makers.

AT&T: Some of our users still like us, let’s fix that.

AT&T… said it would raise the early termination fee on smartphones — including the iPhone — to $325 from $175 as of June 1.

When AT&T appeared not to follow Verizon’s lead in jacking up ETFs I was hopeful. But now they’re doing it, and including the one phone that single-handedly saved their asses by keeping them in the game, yet for which they still don’t allow tethering. Morons.

Dear AT&T: February 19, 2011? Better check your computers.

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Word is out that early iPhone 3GS buyers are getting their eligibility date for upgrades moved up from November of this year to June. Not everyone has it yet; it appears to be rolling out slowly.

I checked mine, and I don’t have it. Then again, I don’t have November either. I have next February. Huh? Where the heck did that date come from? I bought the 3GS on Day 1. From AT&T. But I’m not eligible until February? This could get ugly…

Dear AT&T: February 19, 2011? Better check your computers.

Img_0060

Word is out that early iPhone 3GS buyers are getting their eligibility date for upgrades moved up from November of this year to June. Not everyone has it yet; it appears to be rolling out slowly.

I checked mine, and I don’t have it. Then again, I don’t have November either. I have next February. Huh? Where the heck did that date come from? I bought the 3GS on Day 1. From AT&T. But I’m not eligible until February? This could get ugly…